menangbet Platform Privacy Notice

This page describes what we collect when you use menangbet and how we keep that data protected. We at menangbet take your privacy seriously. When you create an account, deposit funds, or play our games, we collect information necessary to verify your identity, process your payments, and comply with local law. We do not sell your data to third parties, and we encrypt all sensitive information.

Our privacy practices apply to all users of menangbet, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else in supported jurisdictions. We store some data on servers outside Indonesia, but we apply the same security standards everywhere. This notice explains what we collect, how we use it, and what rights you have.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on menangbet

Account and Identity Information

When you sign up for menangbet, we collect your email address, phone number, full name, and date of birth. We use this information to create your account, verify your identity, and prevent fraud. We also ask for your residential address so we can confirm you are in a jurisdiction where our services are available.

Before your first withdrawal, we ask for additional identity verification. We request a photo of your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We use these documents only to confirm your identity and comply with anti-money-laundering regulations. We do not store the documents permanently; we delete them after verification is complete.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on menangbet. This includes the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the status of the transaction. We use this data to process your payments, reconcile your account balance, and detect fraudulent activity.

We do not store your full payment card details or bank account numbers. When you link a payment method, we store only a token or reference that allows us to process future transactions. Your actual card or account information is held by the payment processor, not by menangbet.

Data security on menangbet: We encrypt all sensitive data in transit and at rest. Our servers use industry-standard TLS encryption, and we apply access controls so only authorized staff can view personal information.

Game Activity and Account History

We collect data about your activity on menangbet. This includes which games you play, how much you bet, your wins and losses, and when you log in. We use this information to maintain your account, calculate your balance, and detect unusual patterns that might indicate fraud or account compromise.

We also collect technical data about your device and connection. This includes your device type (phone model, operating system), your IP address, and your internet service provider. We use this data to optimize our app performance, troubleshoot technical issues, and prevent abuse.

1

Account creationData collected

Email, phone, name, date of birth, address. Used to create your account and verify your identity.
2

Payment processingData collected

Payment method, amount, date, transaction status. Used to process deposits and withdrawals.
3

Game activityData collected

Games played, bets placed, results, login times. Used to maintain your account and detect fraud.
4

Technical dataData collected

Device type, IP address, internet service provider. Used to optimize performance and prevent abuse.

Our menangbet Privacy Policy

How We Use Your Data

We use your data for four main purposes. First, we use it to provide menangbet's services—creating your account, processing your payments, and running our games. Second, we use it to comply with legal obligations, including anti-money-laundering regulations and tax reporting. Third, we use it to protect menangbet and our users by detecting fraud, preventing abuse, and investigating suspicious activity. Fourth, we use it to improve our platform by analyzing usage patterns and fixing technical issues.

We do not use your data for marketing or advertising without your consent. We do not sell your data to third parties. We do not share your personal information with other gaming platforms or unrelated businesses.

Third-Party Processors and Data Sharing

We work with third-party service providers to run menangbet. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions), cloud hosting providers (who store our servers), and identity verification services (who confirm your ID documents). We share only the data necessary for each provider to do their job. For example, we share your payment details with payment processors, but we do not share your game history with them.

All third-party processors are bound by confidentiality agreements and must apply security standards equivalent to ours. We audit our processors regularly to ensure they comply.

Data Retention and Deletion

We retain your account data for as long as your menangbet account is active. If you close your account, we keep your data for seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete your personal information unless we are required by law to keep it longer.

You can request deletion of your account anytime through our support team. We will close your account and begin the deletion process. However, we will retain transaction records and identity verification documents for the seven-year period required by law.

Data outside Indonesia: Our servers may sit outside Indonesia. We apply the same encryption and security standards everywhere. Your data is protected by our privacy policy regardless of where it is stored.

Your Rights and Contact

You have the right to access your personal data, correct inaccurate information, and request deletion of your account. You can exercise these rights by contacting our support team through in-app chat, email, or phone. We will respond to your request within 30 days.

If you have concerns about how we handle your data, you can contact our Data Protection Officer. We are committed to resolving privacy issues promptly and fairly. If you believe we have violated your privacy rights, you may also file a complaint with your local data protection authority.

Cookies and Tracking

Our menangbet app uses cookies and similar tracking technologies to remember your login status, store your preferences, and analyze how you use the platform. These cookies are stored on your device and are not shared with third parties. You can disable cookies in your device settings, but this may affect your ability to use menangbet.

We do not use cookies to track you across other websites or apps. Our tracking is limited to menangbet only.

We at menangbet are committed to protecting your privacy. We collect only the data necessary to provide our services, verify your identity, and comply with law. We encrypt all sensitive information, do not sell your data, and apply consistent security standards across all our systems. If you have questions about our privacy practices, contact our support team. We are available through in-app chat, email, and phone in English and local languages. Your privacy is our responsibility, and we take it seriously.